Lynnie R.

I placed a $282.00 order on Aug. 14,2018, which included shipping charges for what they called "expedited shipping - 2-4 business days". Today (Aug. 20) I checked the status of the order online, as it hasn't been received yet and should have been delivered already. The link sends me to a FedEx tracking number which says it should be delivered by the evening of Aug. 23. Hello?! I am traveling to Europe early on the morning of the 23rd! Hence, the expedited shipping request I paid for! When I called to inquire, I reached a call center in the Philippines. After much back & forth (in a very heavy, hard-to-understand accent) with a clerk and then his supervisor, I asked to speak with someone in the U.S. in their customer service dept. When I talked to the U.S. rep, she basically just hemmed and hawed and then blamed it on FedEx. YOU, Magellan's, as a company, are responsible for your shipping company choices, if that is going to be the excuse you give your customers! You also need to be honest and very clear about your shipping costs and policies. The customer service rep also refused to pay for the original shipping when I told her I would be sending it all back, as it isn't coming in time for me to use the items on my trip. Their ineptness and poor business practices shouldn't cost me money! You can bet I'll be using Travel Smith or some other company in the future; save yourself the aggravation and avoid this company!