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After my previous review. I contacted Zulily again and sent my previous e-mail stating that they should refund my money and pay for the return of the rug. They sent an email saying they were contacting the rug company. Later in the day they said they had refunded the cost of the rug. I am very happy that they came through even though I had to be very persistent to get the refund so I have updated the stars to 3. I will consider ordering from them in the future.
My first purchase was a rug and some king bedding. The bedding was just okay but the rug was advertised as 1/2" thick and plush. It was anything but that. Cheap outdoor rug quality. I complained and their response was an e-mail to send the rug to an address in Georgia and that was it. I responded to verify they would give a full refund and pay for the return and they did not respond. After a few weeks I forwarded the original info to customer service again and received auto responses about how important I was and that they would respond and they never did. Basically, you have to accept whatever they send with no recourse. I will never use their services again.
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I purchased a rug on during Black Friday (11/20). I have family coming over for Christmas along...
