This is a bait and switch! They offered me $227 for my iPad in excellent condition which was $37 over Apple's offer, so of course I did it. When they had received and checked out my iPad, they said it had a "green frame" and would only offer me $46, or I could receive my iPad back for no charge. I'm sure many people would have just taken the $46, but I had sent back a completely functioning iPad and NO WAY was there any "green frame." Once I got it back, I sent it into Apple/Phobio. I received a $190 Apple gift card! Be very careful when dealing with Decluttr.