LYNNE M.

I moved into a new home. I arranged. To have internet installed 2 days after closing. I was sent an email 3 days prior informing me services was already at that address but with a different name and I had 7 days to correct the error or they would cancel my order. I closed on time and called the next day to verify installation only to find out they already cancelled my account. It took 3 calls to customer service (in the Philippines) and 1 to Technical support in Chicago only to tell me it would be a week before they could provide me service. I was also told I am not eligible for a technician and I would have do a self install. Fine overnight me the kit and let move on, no they cannot do that. On 2 occasions i was told I would receive a call back within and hour confirming my install. Here we are 3 days later no call, I again called customer services (Philippines again) and it took their agent 17 minutes to confirm my install date after I provided her with my phone number. Fingers crossed my install will happen. They refuse to let you speak with a supervision. The kicker was when the agent said "I am sorry, this is not your fault and it is not AT&T fault... I lost it... there are only us 2 involved who in the world is responsible?
They are horrible... I lost a weeks of work and pay because I work from home, which I repeatedly told them. They don't care, they read a script, they are awful. Outsourcing only works to save the big companies money, it screws the consumer and those making you your profits.