Lynnel J.

I bought tickets on SeatGeek through a recommendation of a friend. My niece and I got to the Hillsong concert in Miami, but we couldn't get in. The tickets when scanned kept coming up with a big x with the word refunded! We were then directed to the box office and they refused to help. They said it was a third party dealer and if the ticket is saying refunded then and we weren't the names on the ticket we need to call the people who originally bought the ticket and figure it out with them! What?! I had no intention of losing my money so we went to another entrance and explained what was going on! Thank God that these workers had compassion. They told us that it wasn't working, and this tends to happen with many third party scans, but we could go in and see if the seats were actually open. If they were, they told us to stay and if not it's an open venue with lawn space too so we could still just find another spot and stay! We went to the assigned seats and guess what! Two people were already sitting there! We compared tickets and both sets of tickets had exactly the same section, row and seats! Since we were all standing at the time, the other two ticket holders invited us to stay until we had to sit. Eventually, they helped us find two other unused seats just in front of "our" seats and we were able to enjoy the concert... NO THANKS TO SEATGEEK! However, because of kind, Christian people and answered prayers this fiasco did work out! Otherwise, I would have lost money on 2 tickets and missed a concert that I was really looking forward to see! Terrible SeatGeek experience! I would not recommend using this site!