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Bill.com has improved since I wrote my previous review in March. They have moved the account input back to the side. Now you can see the invoice while you enter account codes. Changing the approvers around actually was easier than I thought, but why can't AI remember to keep the changes? The "more actions" is still not visible on every page. I am now used to typing the some of the same data over and over, but grabbing the invoice number and dragging it over, rather than typing, makes things easier. Except, that AI feature is not consistently available. I will go to grab and drag, and it is not there.
The main frustration remaining is when there are multiple invoices in multiple emails. AI will load a stack, landing on let's say, page 7, but it loads the data from page 1. If you don't notice it will associate page 7 with page 1 and it all becomes very messy. I now have faith that they might just fix that.
I used to sing bill.com praises, but not after the February 2020 upgrade. This upgrade to AI assist causes a marked increase in data entry strokes. You can't see the accounts, which used to be on the side and are now lost on the bottom. Adding to an existing bill while updating the invoice number takes many more keystrokes. Changing the approvers around used to be one keystroke, now you have to delete and select again, about 5-6 strokes. The "more actions" is only for the first page, the subsequent pages, you have to return to the inbox. Very poorly thought out. The descriptions, which it used to remember, are gone. I now have to type the month and year for the invoice number every single time. I used to be able to type "Ma" and March 2020 would be there. Do I enjoy typing the same thing over and over and over! I am begging them to roll back the roll out!
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Ok, but still hasn't been put to my pay pal account. But I'm sure it will be put on there soon. I...
I see so many bad reviews, but it looks like most of them are using Bill.com to invoice their...
We highly appreciate your review and thank you for bringing this to our attention, Lynne. We'll forward your feedback to our support team for improvement!