We have been robbed blind of £479 without absolutely no justification for an extended hide' which didn't even exist! The company CHOSE not to collect the van over the weekend then we had an aborted collection which we were also charged for and accept, however, £479 is ridiculously obsessive and seems to be how this company makes their money! I wish I'd seen all the reviews previous and would have avoided this company at all costs! I was left with £60 to last me the month! And I have 2 kids to feed...! No refund, so we will be looking at all the more formal channels and won't rest until this is resolved!
We also discovered that they charge you on the time of hire and then try to source a van... wish I'd known that, seems like we were lucky to get a van that day!