They don't make it clear enough that if you buy a promotional offer item that they are then going to 'steal' £44 per month out of your account. You don't get an email reminding you to skip or make a purchase, if you were even aware of this fee in the first place, which I wasn't
Hello Lynne,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy