They don't know what they are doing! Appalling, were meant to pick a parcel up, we have been in all day and they were meant to uplift between 12 and 5. No show. My husband spoke to someone who said we didn't have a delivery arranged despite a printed delivery label, a notification saying when uplift would be and a payment made by PayPal! He then wanted to refund and my husband said no way, you are picking our parcel up and we have to pay an extra £3 cash to the driver, if he shows up of course. So another half day in. Absolutely rubbish, rubbish, rubbish, please do not use.