Only reason I even spent my money here is because I had a 40% off coupon, clothes are way over priced, plus shipping. I received my items, one item was too small so I returned it, which was easy, but almost a month went by and I hadn't received my credit, I had to find a way to contact them from their website, which is no easy task. The first inquiry, no one even responded back, the second time they let me know my credit was available, no apology no explanation. I went to use my credit, which was $9 (getting my actual money back would have cost me $8.99, so I would have gotten back a penny) however, using my credit for another item required another 5.99 shipping charge, so I actually only got $3 credit. Then when I received my item, it was missing a button, it's a blazer, so the button is necessary. I zoomed in on the picture from their website where they show your purchases and it only has one button, but no way for me to know their was another button hole. More money now to buy buttons, what a waste of time and money... go to your local thrift stores to shop second hand.
Hi Lynne, thanks for your feedback about your shopping experience and we are sorry to hear the blazer was not as described. Our polka dot promise guarantees 100% satisfaction. Please email support@thredup.com. Customer support can help get this sorted out.
-ThredUP Community Team