Lynn E.

Unfortunately I was new to fandango when I purchased some tickets. I picked a showtime I thought I could make it to. I wasnt worried because I seen you could change your chosen showtime if not. Dinner ran late so we missed our showtime. When I went to change it to a later show it told me I couldn't because the original movie I picked already started. I had no idea that was a rule. I politely contacted fandango to see if they could overlook it this one time because I spent alot of money for something i never used. They did NOTHING for me. I understand that's there policy but a good company would have done something to help solve this problem. It was an honest mistake.