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1 Review by Lynn




I've purchased many times from Asos whilst I was living in Europe, mainly in the UK. Never had issues there, returns were easy, did not cost me money to send it back, delivery was quick and refund was settled promptly.

I ordered from Asos in Canada. I was charged customs fee which literally doubled the cost of my dresses, this was not outlined or stated on the website. Being new in Canada, I had no idea that this fee is flat rate (>$50) regardless of the price of your goods as long as it exceeds $20.

To make it worse, the dresses I ordered did not fit me despite using the size guide. Their clothing always run too big. I normally wear UK8-10. Nowhere in store, have I ever bought smaller sizes. On Asos, I have to scale down several sizes even when I use the sizing assistant and answered based on actual measurements/weight. The fit is also clearly off, because every so often, if I order a couple dresses which are all the same size, one might fit while the others run down my knees. My sequin dress is dropping sequins every now and then. I've had to vacuum it up and even then there's still a couple falling off whenever it is shifted. I tried to find the loose thread and just cannot locate it cause it's black.

The worst part is to return to the UK, I will be charged a shipping fee of $22+. This means, the cost of shipping and customs alone would have easily gotten me 3 dresses without the added hassle of purchasing it from overseas and having issues with sizing and having to return it. Really terrible. Do not purchase from Asos unless you live in the UK. I just missed London and hated the clothing/fashion in Canada. Can't believe this just made everything worse.

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