Lynn B.

I have attached the confirmatory Email i received from your company earlier in the year.
Imagine my surprise when I contacted the same company by Email to request and itinerary in detail so I can commence making my flight arrangements, received a response phone call and was advised I was dealing with a 3rd rate company after all. As You can understand the dates are complex due the the changes in venue and my Travel agent was looking forward to receiving a detailed schedule for him to work on. When I initially made the reservation with Joshua Pereria he was happy to advise the company would assist with arranging the flights and could beat any prices I was able to get, another incorrect fact I was advised of.
I was amazed on several counts when the company contacted me by phone upon receipt of my Email request to advise they are unable to repsond by Email. An International company who obviously have access to Email expect me to painstakingly write down the long and complicated itinerary, transcribe it to an Email and send to my Travel Agent, who fortunately is in the 21st century, and send me a proposed schedule and pricing. By Email for my confirmation.
As I explained to the female who contacted me we are in the 21st century, or so I thought, maybe it hasn't hit the States yet.
I run 2 hospitality businesses here in Little old new Zealand and if I didn't use Email my business would fail.
When I received the original sales pitch from Joshua I was understandable cynical and he assured me on all counts this was a legitimate offer from a respectable company. I am now bound to disagree and, as I am now advised I am unable to cancel this, I would like some reply to my complaints before I take this further.
I am keen to reserve the holiday for mid May and will do should an itinerary be Emailed to me. Iam travelling from new Zealand so it is a long haul flight with numerous connections so needs to be exact.

I await your reply with interest
Update... needless to say no reply has been received