Lynda T.

I immediately contacted survey monkey after making a mistake. I thought I could pay for one month but that option is no longer available and instead I accidentally paid for a whole year. That's just one way they get you.
There is no confirmation box prior to the final stage of payment. Pretty much every other online product I use has a confirmation box - 'you're about to buy/purchase $xx' - not survey monkey. Press that button and the payment will be made.
In my immediate request for my money to be returned, I said that a confirmation sentence would have alerted me to the fact I was about to pay $300 and that I would have cancelled the transaction at that point.
There was acknowledgement that "I realise this is a little bit confusing.'
However, having received this response twice now, this must be a standard line "as I understand that this is not a response you were waiting for, please let me know if there is anything else I can help you with.' Well, actually, no, there isn't. I JUST WANT MY MONEY BACK you $2billion company!