Lyndan M.

Amazon Prime is my go to when I want something. Most of the time the prices are very competitive and if something goes wrong with your transaction, Amazon has your back. Product reviews are helpful because Amazon marks them as to whether or not they correspond to a verified purchase. I especially like the Amazon Prime VISA with it's 5% off Amazon purchases and 2% off at restaurants.

Years ago Bon Chef Queen Anne Euro Dinner forks were made from 18/10 stainless steel. When I went to purchase replacement forks I discovered they are now made from 18/8 stainless. After searching the Internet I found the forks at Ka Tom described as 18/10 stainless. I assumed the forks were from older inventory and placed an order. Under "notes" for the order I asked them to check the back of the forks for the 18/10 stamp and that if they were 18/8 to cancel the order. The forks I received several weeks later were 18/8. I contacted KaTom customer service and told them I had specifically noted to cancel the order if the forks were not 18/10. IF I had wanted the 18/8 version, I could have ordered them from Amazon Prime, had them in two days, and saved $14.12. Since they were falsely advertised, I told them they could either refund $14.12 and I would keep the forks, or they could provide me with prepaid postage and I would return them. They told me they would look into it. Several days later, I emailed them again. It has been two weeks and I have heard nothing.