Lynda M.

I wish I had researched PCH's merchandise before I purchased. Now I see why it only has 2 stars. I ordered a ceiling fan cleaning brush for $9.95. What I received was a cheap piece of crap. In addition to the cost of the product, it also TAXED the shipping charge! So, I ended up being charged $17.65 for a $9.95 item! If you're smart, DO NOT BUY ANYTHING FROM PUBLISHERS CLEARING HOUSE (PCH). Buy from ANY OTHER source.

I didn't realize, but I was ordering 3 of the same item instead of just 1. Within less than 5 minutes of my mistaken order, I e-mailed GreaterGood advising of my mistake and requesting a refund for 2 of the same items. I was sent back an e-mail denying my refund because, apparently, in those very few, few minutes, my order was placed and already "processed in [its] system"! Then, I received another e-mail stating that the package comes with a return label, but that it's my responsibility to pay for tracking. No, I'll never shop here again. There are other animal sites to buy from. I think it needs to change its name in order to be truthful.

I should have checked all the negative comments about Gettington before I purchased a laptop from the company (I relied on a friend's suggestion to buy from them ONLY because I was able to pay on credit).

When the laptop arrived, I was unable to use headphones, so I IMMEDIATELY returned it and, yes, they did replace it. BUT, that was the only good thing they've done! After 2 years, the replacement laptop needs a new motherboard! Twice I wrote to the principal of Gettington and to the Executive VP, COO and CDO of its parent company, Bluestem Brands, Inc. and received absolutely no response whatsoever!

After 3 weeks of not receiving a response, I filed an online report with the Better Business Bureau. And, lo' and behold, I received a response from Gettington.com. Basically, the company took absolutely no responsibility for providing me with another defective product and merely repeated its 90-day warranty and stated I should contact Dell directly. In that I had previously owned a REFURBISHED Dell that worked perfectly for 5 years, I stand by my assertion that Gettington.com's computer products are not up to par, whyich is probably why they have such good prices. No, I'll NEVER buy ANYTHING from Gettington again or it's sister company Fingerhut, which are both owned by the same parent company Bluestem Brands, Inc. I should have researched online before buying from Gettington because I would not have done so due to the MANY, MANY, MANY complaints from its customers. Perhaps, if people stopped buying from them altogether, they'd start treating their customers better.