I was a customer from the very beginning and have had a fairly good experience with them, although I don't understand why they send me clothes that don't fit when they have my measurements. In the past, I simply sent the ill-fitting purchases back immediately and always received a credit on my credit card. I noticed that I had not received a credit for a 90 dollar purchase, even though it was received several weeks ago (I used the tracking number for UPS to make sure), and yesterday I e-mailed their customer service to ask why. Today (Jan. 4), I receive an e-mail saying that they will no longer accept returns, nor will they credit my card for this return. In addition, they are sending this ill-fitting garment back to me. I will never buy from them again, and I intend to call my credit card company and dispute this outlandish charge.