Hi, just an update on this company based in china. Still have had no refund for goods not received (nearly 4 months now) it is obvious to me they do not tell the truth about anything as they have told me the goods were returned to them as address was wrong or no one in to receive the goods. The address they have is correct as I have checked and it is spot on. Also no card was put through the door to say item was left with neighbor or returned to depot. Plus the fact that my property is rarely left with no one in it.
Please DON'T use this company as your money will be taken and they will not send your order it is a complete scam!
We're sorry to hear that you still haven't received the refund. Please note we really did issue the refund on 4th. Since you're unable to locate it, we'll ask for a ARN from our Financial Dept. The ARN is the initial of Acquirer Reference Number (ARN). Financial Dept. confirmed that consumer can contact their bank using this number. The issuing bank is able to trace the refund transaction with the ARN number. So you can use this ARN to check for this refund with your bank.
We'll update it in your ticket once receiving ARN