I placed an order for two pairs of socks at the beginning of December for Christmas presents. I received one pair about two weeks later, which was great but I though, oh ho where are the second pair. Initial email advised that they were on their way - no problem, or so I thought.
The second pair was received on the 24th of December. Unfortunately the incorrect product was sent which included an offensive logo. I've now been in email discussion for to weeks about getting the correct product.
So far I've been offered refunds of up to 50% to keep the incorrect product as international shipping is 'expensive', BUT still no offer of sending me the product that I have purchased!
At this point I would not recommend this site to anyone, Customer Service leaves a lot to be desired.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. For the issue you metioned, your parcel may be mixed up with other's, we are very sorry about it. Just hope that you can keep the one you received and accept our partial refund. We don't expect that this offer doesn't satisfy with you.
Could you send us your email address or your relevant order number and email with us? We are sorry about any inconvenience caused to you. We'd like to help resolve this issue and find a more good reasonable reason for you. If you would agree, we'd like to resend a new one to you.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.