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lydiao21

Lydia O.

Contributor Level

Total Points
81

1 Review by Lydia

2/21/20

This was my second time ordering from beautykrew. My first order prepared me for my second order, which totaled $172. I received all of the products ordered, with the exception of a wig cap. When confirming my order, I discovered that one of the hair was different from what I ordered. The name of the product was the same, but the hair piece was different. I've sent a total of four, maybe five, emails to beautykrew, as there is no telephone number for the business, and received two responses from someone who works at beautykrew, only after I contacted Amazon pay. The First Response asked for a picture of the item I originally ordered. I did that. The second email from them asked for a picture of the item sent. I did that. To date, I have not heard from beautykrew regarding a resolution, nor have they corrected the order. I have since filed a claim with amazonpay for reimbursement of the incorrect hair piece and missing wig cap. While I appreciate the products, the customer service stinks. Therefore, when I receive a compliment on the hairpiece, I caution prospective buyers bye-bye telling them my story... about the lack of customer service. Most people will order from you based upon a recommendation, but as soon as they find out that they will experience difficulty if something goes wrong, they will, most likely, choose not to order. My recommendation is to weigh the facts and make your decision based upon the reviews. You can't go wrong there.

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