Lydia H.

A friend and I were lured in while we had time to kill before a dinner reservation. We were given a whirlwind demonstration of the products and since I was in the market for a high end cleanser I was taken in by the "magic" mineral peeling gel and had the body butter and nail kit thrown in. I was initially happy but smelt a rat when the receipt had no itemised cost and the salesman added 'no refunds' at the bottom (I should have started worrying when the salesmen actively distracted me from reading the ingredients when I picked up the box. Twice). When I got the product home it hit me exactly how poor the quality was away from the shiny shop and it's shiny salesmen. The pump on the gel stopped working after a few pumps and what product I did try on my face burned. The pump was blocked by clumps of white solid mystery material so I brought everything, including the two other products back to the shop the next day. Legally, a faulty product can be returned for a full refund within 28 days of purchase no matter the stores individual returns policy (like the NO REFUNDS stamped on my receipt). The saleswoman initially tried to deny this but after half a dozen repetitions she switched tack and told me the manager wasn't there and only they could issue refunds, another few minutes of stubbornly asking who was in charge produced a supervisor and I repeated the process with him. I think the alarmed looks of some other customers who were getting the shiny treatment pushed him over the edge and I finally got my refund.
I wanted to share this so that people researching the products know that the sales pitch is good but the product is iffy (maybe even an outright scam) and that if you have had problems and been fobbed of with 'no refunds' or 'you need to wait for a manager' a loud, sure voice which had the potential to scare off other customers will get them to roll over eventually.
Tl: dr great salespitch, poor quality. If it's broken/ not fit for purpose you are entitled to a full refund no matter what. It's the law. Be loud and stubborn. Good luck.