I placed an order with Affordable Lamps, who promptly put it onto my credit card. This is as one would expect. Immediately upon placing the order, I realized my order was done in error, so I emailed Eric, the person whose email was on the recording, and he responded shortly. This morning, I reviewed my credit card online, and see that the charge is not on my account any longer. This was all very professional, so despite the bad reviews I have read about this company, I have been treated fairly.