Ordered 8/28/12 tracking showed still at GA origin for 3 weeks. Joey and Jason said it was in transit and could not do anything. Cancelled order with Melissa 9/18/12 after package was still showing in GA origin and was informed they would file claim. But the product would have to be ordered from manufacturer and be 3 days until shipment. Will see how long it takes for refund process. If you just want your stuff, avoid this retailer.