Luz H.

On October 2018 I ordered a Kate sleeper sofa white crypton, it took almost 3 months to have it delivered, December 21st; this is not the worst part, it was supposed to be a "white glove" delivery, the packaging was so poorly done, the sofa was dirty and stained, the delivery people could not take it back. When I contacted OKL, the first answer was "get it cleaned by professional cleaners, send us the receive and we'll see if we can cover the whole thing". VERY UNPROFESSIONAL, this is a NEW sofa why should I have to go through this process. I decided to return the piece, it took a month between having the sofa picked up and having the refund processed, I wasted 4 months of my time dealing with OKL. The quality of the product was ok, but the quality of process, packaging and delivery POOR.