I have been contacting Purse.io support via various methods, because I pay my BTC for and Order that was NOT delivered To my address. They Still release my BTC to the seller even though, he never confirmed my address. I finally got Amazon to confirm that the items were NOT delivered to me, and Purse's supports never responded to the email proof I sent from Amazon. Totally unprofessional. For being a BTC project very very disappointed, NOT ready to be a global retailer.