The employees are friendly but the company and its policies sucks! You make it so hard to shop with you and if the purchase is not satisfactory you make it so difficult to return it especially with online purchases! I hate Neiman Marcus! They're not in tuned with their shoppers, I hope they go bankrupt soon! Supposedly a high end store but the company's policies and guidelines are meant for low end! This certainly reflects how the management runs the stores. Even their online shopping is very confusing, it takes too long to deliver, and it's almost impossible to return!