lula a.

This has been so bad that I am posting on any site I can so people are aware. I have also posted this review on Trustpilot.

Very bad customer service and hard to get in contact with! We have 2 booking confirmations with Travelgenio (2 adults and 1 child). When part of our return flight had been cancelled and we were notified and they offered to rebook (to now leave the day before we were supposed to leave, July 27th). We agreed and they assured us we would have a new ticket reissued, including that "rebooked" flight within that same week. It has been 16days and we still have not gotten a new ticket. When we call Travelgenio, they say the same exact thing to not worry, but each person gives us a different time frame of when we will receive our reissued ticket. Now when we call they refuse to work on our ticket and are VERYYY RUDE.
At first, they said the rebooking goes through a process and we shouldn't worry about it because it wasn't our fault for the flight cancellation and we are guaranteed the rebooking of the flight. Now, they are saying we don't have any option but to get a refund, which they're saying will take 1-3 MONTHS to receive. How do you take my money in 1 day and take 1-3 months to refund?! We have spent thousands of dollars on this travel! How can we even begin to look for other flights and you are holding our money?! This is so unacceptable and disappointing. I wouldn't advise anyone to book with them. I would give them no stars if i could. I am so shocked at the blatant disrespect and no care for travelers. How are they able to operate, I don't know. It's not like we are asking for something for free! We paid our money and you can't help us?

Please, Please! Anyone thinking to book with them, please don't! You will have a headache working with them and you have a high risk of not being able to make your travel! We are saddened that we are probably not going to make our trip after taking time off from work and making other arrangements in the country we were visiting.