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Luke W.

  • 1 Review
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Experience: Clothing & Fashion

Member since June 2020

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1 Review by Luke

6/29/20

Purchased the north black ebony blue for a 20% discount through their "pay what you can" promo during COVID. Shipping took forever, similar to other customer's experiences. When it finally arrived I was pleasantly surprised with the appearance and uniqueness of the watch. I own several citizens and other watches in the $200-500 range, and while the overall appearance was cool, the quality and attention to detail just does not compare. Add to that a hairline internal crack in the acrylic crystal upon unboxing, and it is clear this watch will likely not stand the test of time (get it?). Another note is that I had to remove a few links, and unfortunately the watch was either just a little too loose or a little too tight. Not atypical of linked watches, but would be nice to have a fine adjustment in the clasp.

Ultimately I returned the watch, and actually included a repair request to see if they would repair the crystal and send it back. They never acknowledged the repair request, but did acknowledge receipt of the watch back on their end and said a full refund would be processed within 15-20 business days. In hindsight I actually decided a repair would not be worth it at this point anyways - would rather just get my money back. Anyways, that was over 25 business days ago and still no refund. Followed up again and customer service said I would be getting an email notification for the refund soon. We'll see...

Overall displeased with the quality and customer service. Don't get me wrong, some of their designs are pretty sleek, especially the higher priced options. But in the $200+ price range, you can definitely get something from a more reputable maker. Wooden watches are kind of a cheap novelty/fad anyways.

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