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luke h.

  • 1 Review
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since December 2016

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1 Review by luke

12/17/16

Very disappointed with the customer service and staff in the warehouse. Returned a coffee table today after paying and collecting it yesterday. Got the item home yesterday to find the glass shelf missing and one of the components damaged. Called the shop twice yesterday unable to provide customer service over the phone and requested an email. Sent an email immediately bit did not receive a response until this morning after I had returned to the store. Went to the warehouse this morning, extremely unorganised, rubbish everywhere, staff not wearing any safety clothing. I am a fire engineer, and if the warehouse was inspected it would be closed down with all the safety violations. It took the warehouse staff over 45 minutes to find my item, then had to explain to them that one of the components was missing. The box clearly stated 1 of 2 but the warehouse staff member was unable to understand that. Finally got my item and have just made it up to find scuffs and marks all over the coffee table. I have wasted 3 hours in the last two days trying to sort this issue. Ifurniture do not seem to care about customer service.

luke Has Earned 16 Votes

Luke H.'s review of ifurniture earned 16 Very Helpful votes

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