I've been waiting for months for my refund.
After many emails which were all met with useless copy+paste excuses, I was eventually asked to acknowledge a liability waiver and to supply my bank details in order to receive my refund via bank transfer within 10 business days. I did as requested. That was over 2 weeks ago and in my opinion the waiver is now void.
Now the email address (*******@android-enjoyed.com) for Jen Guzman, whom I feel safe to assume is not a real person, is bouncing emails back. Also, not surprisingly, the Facebook page for Android Enjoyed has vanished.
I'm now going to issue in the Civil Claims List of VCAT.
To everyone else dealing with these criminals, don't let them wear you down. That's exactly how they survive.