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I had a car loan that was paid off in full and on-time without fail. I moved and couldn't update my address online because my login is frozen. They wouldn't send me my lien release for the car and, after calling them, they consented to email it to me. They however, never stopped charging my bank for the monthly payment and I had to get BOA to do a "stop payment". They simply said that the amount of the payment would be deposited into my savings account. You think that this has to be a joke and I wish it were.
I fell for their $1 report and subsequently was charged $19. When I called them they said I signed up for the monthly fee. They cancelled my service but I am still out the $19 since they didn't reverse the charge. Beware of this if you deal with them. Their report was not at all as comprehensive as Carfax report.
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This is to let you know I'll take this as far as >have to til I get my refund, details to follow....
I purchased a report for $1.00. They charged me the $1.00 plus an additional $24.95. I called...
Hello Luis,
I appreciate you taking the time to point out the areas you had concerning your purchase. We maintain an A+ rating with the Better Business Bureau and have them review and approve all our billing disclosures.
My goal is to ensure every customer has a good experience, please contact me personally to receive a full refund: manager@carhistory.us.org
Thank you
Karmen
Manager
Carhistory.us.org