I had an issue with communication and questions on the process. Tony (manager) called me and made sure I had the information I needed and was satisfied with their product. I do appreciate this type of customer service and will continue with them.
Luis, I am looking at your file and we have not yet filed your patent application. If you would like a full refund, simply call us and we'll issue you a refund immediately. It is our job as a patent firm to give you recommendations. The basic provisional patent application is suitable only if you can provide a good technical writing and drawing of your invention. After review, our patent practitioners recommend that you pay us write your patent application, so that your patent application has proper protection for your invention. You do not have to accept our recommendation! However, we are required by the US Patent Office to give you our professional recommendation. At this time, you have 3 easy choices: 1) Accept our practitioners' recommendation and pay us extra for our time to write your patent application, 2) Reject our practitioners' recommendation and use your own written patent application, 3) Request a full refund of all money you paid, we won't keep a single cent.
Remember, it is our job to give you recommendations. Our recommendations sometimes will require additional services that cost more money. But you have no obligation to accept those recommendations! Simply reject them or request a refund and it will be done!
I'll reach out to you and see how to best move forward!
Luis, I am looking at your file and we have not yet filed your patent application. If you would like a full refund, simply call us and we'll issue you a refund immediately. It is our job as a patent firm to give you recommendations. The basic provisional patent application is suitable only if you can provide a good technical writing and drawing of your invention. After review, our patent practitioners recommend that you pay us write your patent application, so that your patent application has proper protection for your invention. You do not have to accept our recommendation! However, we are required by the US Patent Office to give you our professional recommendation. At this time, you have 3 easy choices: 1) Accept our practitioners' recommendation and pay us extra for our time to write your patent application, 2) Reject our practitioners' recommendation and use your own written patent application, 3) Request a full refund of all money you paid, we won't keep a single cent.
Remember, it is our job to give you recommendations. Our recommendations sometimes will require additional services that cost more money. But you have no obligation to accept those recommendations! Simply reject them or request a refund and it will be done!
I'll reach out to you and see how to best move forward!