LUIS M.

I WENT SHOPPING FOR BOOTS AND THE STYLE OF BOOTS DID NOT HAVE IN THE STORE AT SOUTH PARK MEADOWS AUSTIN TEXAS. THE STORE OWNER ADVISED I CAN GO ONLINE ORDER THE STYLE OF BOOT I WAS LOOK FOR, SO I ORDER A PAIR BOOTS AND THEY SENT THE WRONG SIZE AND COLOR, SO I GO BACK TO BOOT BARN AS PRIOR ADVISED TO GET A REFUND AND HAD TO LEAVE MY BUSINESS BECAUSE THEY OPEN AT NOON DUE TO COVID 19, GOT MY REFUND ASK THE MANAGER FOR HER TO ORDER ME THE CORRECT BOOT AGAIN SHE WAS NOT SURE WHY THAT HAPPENED BECAUSE MY RECIPE SHOWED MY ORDER WAS RIGHT BUT THE BOOT. REPAID FOR THE BOOT AND I HAD NOT OBTAIN THE 1ST REFUND. RECHARGE ON MY ACCOUNT I LEAVE STORE THINKING WHAT A INCONVENIENCE, FEW HOURS LATE FELT SOMETHING WAS NOT RIGHT DECIDED TO LOOK AT MY RECIPE FOUND OUT THE MANGER DID NOT HAVE THE CORRECT SPELLING OF MY ADDRESS SO I HAD TO LEAVE MY BUSINESS AGAIN GO BACK HAVE HER CORRECTED IT, I ADVISED MY LOSS OF MONEY FOR CLOSING MY BUSINESS TO HER, SHE OFFERED ME A 15% DISCOUNT ON ANYTHING IN THE STORE TO LOOK\UP TO SEE EVERYTHING WAS 15%; OFF, THIS WAS TRULY THE WORST CUSTOMER SERVICE EVER AND THE OFFICE IN CALIFORNIA WHERE THEY HAD TO CALL TO CORRECT THE ADDRESS WAS WORSE, I BELIEVE I WILL NOT DO BUSINESS WITH THEM EVER AGAIN WORST CUSTOMER SERVICE EVER! I RECOMMEND BETTER TO BUY FROM SOMEWHERE ELSE! THUMBS DOWN ON BOOT BARN!