Luis B.

I had misplaced physical tickets mailed to me from a HubStub purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn't do anything to replace tickets but could try to show Staples Center ticket office my HubStub receipt and seats for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn't have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn't use from HubStub. I called back HubStub customer service, and instead of investigating the seller who sold me tickets, the rep kept questioning me on my story and intimated that I was lying or trying to get money back. This is ridiculous, being turned down at the game with 5 people in my party, after driving 7 hours and paying over $620. StubHub not investigating the seller is maddening. I will never use StubHub again and I would recommend anyone who is reading this to get tickets using another method.