I was a loyal Metromile customer from very early on. Then out of the blue, I received a notification that my policy was not going to be renewed because I a bad driving record. I have been driving for 25 years and never had an accident. I contested the decision, was told that I would get a response within 48 hours and never heard back from them.
I switched to Farmers, got a discount because I have a home insurance with them, and I am now paying less than I was with Metromile.