Lucy L.

Echoing many others' complain. BHLDN order is Not to be trusted. First they mislabeled the dress, so the tag was right but the dress in the bag was wrong. Then the return tracking was a scam! I checked the tracking and it only reported that the item was delivered to the agent. That's it. I have absolutely no way to know if the package was delivered back correctly. I am waiting with blind faith that somehow I will get my refund... Side note, customer service number is disconnected.

Great selection and price was competitive. I found more variety (and slightly more discount) here in certain categories than other online powerhouses like backcountry or evo. To my disappointment however, the shipping was quite slow and the package came opened! Thank goodness my item was contained in a plastic bag from the manufacturer or else it'd be totally damaged.