Lucy L.

We chose a cottage yesterday and were told it would cost £1180 approx with an immediate deposit of £396 approx. Gave c/c details for deposit. Showed kids the house; everyone happy and excited for next years holiday.

Then, later in the evening the owner emailed me saying the house would cost £800 MORE than the first price to reflect next years fees.

With HomeAway, all communication is faceless and there is no redress or person to complain to, no emails, no way of raising the issue! The owner has the upper hand entirely.

This is the perfect platform to scam people. We won't be paying the extra £800 however, I'm sure some people would do so believing they're in some sort of contract.

By the way, should you still want to use them, avoid ‘WOODGATE' farmhouse (near Crackington Haven, near Bude), as this is the house the owner tried to scam us out of £800 extra.