Lucy L.

I purchased a pair of Nike shoes for my husband. The listing had photos that show a pair of blue shoes. I subsequently looked at the shoes on three different computer monitors and they all looked blue. (See Photo 1 from listing; Photo 2 of shoes received.) When they arrived, the shoes were black. I reported the error to Poshmark as soon as I received them in the mail, and after a few days, I received a reply that said my request to return them was denied because "color was listed correctly." This was my first and last experience shopping on Poshmark. Money wasted!

I purchased a gold pendant and necklace. The pendant is in the condition stated in the listing, but the necklace was damaged. I contacted TRR and included photos of the damaged necklace. I was given the option of a $50 site credit or a full refund. Having purchased other used gold chains recently, I know that the necklace itself would cost about $150-200 to replace. I asked them nicely if they would consider upping that credit. I received a response that instead of upping the credit, they were reducing it to $40!

"We've received an update from our management regarding the compensation that we can offer for you.
We do apologize for any disappointment this has caused you, however, upon checking with the item what we can offer is $40 site credit if you wish to keep the item..."

This is really amazing -- poor and inconsistent customer service, and truly bad business practice.

UPDATE: After some back and forth, including another email from the original customer service representative asking if I was going to accept the $40 offer, I got a response a few days later that they had decided to give me a $75 credit. I was fine that and the credit appears in my TRR account. I appreciated their willingness to review the situation and to reconsider, but it did take some time and effort to get a remedy.