Lucy K.

I have ordered from Asos a couple of times before to the Netherlands and Slovakia without any issues however, since I have been in France it has been an absolute shi* show. My first order was sent back because I placed the house number at the end of the street name instead before it and the delivery man was too much of an idiot to look. I have accepted this as my mistake although it took them 2 seconds to take my money and 3 weeks to return it. My second order was placed begining of October and I still dont have the package or my money back. The tracking said it was delivered to my house while no one called me or brought the package. Asos told me to go looking behind bins or some other area the delivery boy could have left the package or to try the post office. At the post office they told me the package was sent back however Asos did not have it. All I've gotten past month and a half is a bunch of sorrys but nothing done. Horrifying service!