Lucy F.

I ordered a code for a photobook through groupon at the cost of £15. When I went to log on to my account to find the code but I couldn't log it, the password reset didn't work either. So I went on to live chat. I spoke with Reycel N and was told he can't find my account and there was nothing more he could do. I provided proof of payment and my account email address. He just said there was nothing he could do, just kept asking for my email address. Which I gave him 10+ times. Taking money without providing the product is theft. I am absolutely disgusted by the awful customer service and theft of my hard earned money.