Lucy E.

I ordered a "boppy" pillow and a monogrammed linen cover for it. I paid $6 per item ($12) for gift wrapping with a message. The linen cover was on back order so I received it two weeks later then the pillow. When I received the pillow, it was not gift wrapped. After waiting 20 for a customer service rep because they were experiencing unusually heavy call volume, the rep credited me back with the $6 for the pillow gift wrapping. Today the linen cover arrived, and again, no gift wrapping. I have now been on hold for over 20 minutes due to unusually heavy call volume. I want to get my $6 back, but what about the time I have spent on hold, the time I am going to spend going to buy wrapping paper, bows, tape, etc.? Does Pottery Barn have any quality control? Does anyone review an order before it goes out? It does not appear so. If you do not have an incredible amount of time and patience, I would not recommend Pottery Barn Kids. This has been a totally frustrating experience.