Lucy E.

***PLEASE PLEASE PLEASE PLEASE DO NOT USE THIS WEBSITE!***
I have already made comment about a week ago, but I thought I'd give an update.
I bought an indoor rabbit cage in May, I was initially attracted by the bargain price and went ahead and bought it. It took a while to be delivered and when it did, well... what can I say... to say the box was battered to death is an understatement. I was also given the invoice from another customer's purchase (with their personal details), no sign of my own. I guess this should have been when the alarm bells should have gone off.
I never went back to the site and not since made ANY purchases. Then, in July, they took money off me again. Had I not noticed this myself, I very much doubt that it would have been acknowledged by the company. I attempted to call the 'customer service team' with the number they provide on their website, but to no avail - it was an answering service that stated 'they are expereincing high call volumes' (although I doubt anyone got the opportunity to get through to actually speak to someone) - I still haven't and it's nearly 3 weeks. So, I emailed them. They stated that they had taken it by mistake, and in future I should use google checkout to avoid this happening again and gave me a five pound voucher. Like I've said in a previous post, I contacted my bank and tried to get some help as to what to do. One of the many representatives from the bank that I spoke to, said that as I'd given the 'company' my details - that I'd therefore authorised it? Absolutely no help at all. Paws Pet Supermarket said they'd refund me within five days - they came and went, another series of emails, and another promise of a refund, this time within three days, and yes you've guessed it - no refund. Through sheer frustration and anger, I hit the itnernet and researched what could be done about this. I found out that the bank were in part responsible - although they don't offer this advice. Go on the Finicial Services Authority website. I physically took this information into bank and demanded that something be done. Only now an investigation is actually underway. I have provided evidence that the transaction was unauthorised. The bank will be refunding this money and then chasing the 'company' for the refund. I have needed to change my details to ensure this doesnt happen again. Don't allow the bank to 'fob' you off with any excuse, they are there to look after your money (supposedly). Paws Pet Supermarket are theives. From the numerous of posts on this website, they are clearly doing it on a regular basis - if this was done in a shop or taken from your bag on the street then they would be prosecuted - but as it's online they seem to just be getting away with it. It's disgraceful! Know your rights!
NEVER EVER USE PAWS PET SUPERMARKET UNLESS YOU WANT YOUR BANK ACCOUNT RAIDED AT WILL! BEWARE!