Lucy D.

Literally, the best customer service I've experienced in a long time!

My original Fitbit Charge 2 wouldn't log my sleep patterns after the first update I performed on it (It was roughly 2 months old). I emailed the help team, who worked with me to try different options to make it work, but nothing worked. Ultimately, they offered to exchange it for free or give me half price off another model (I took the latter, as the Alta HR had just come out). There was no faffing about, just a simple link, and perfect performance ever since.
I'll be sticking with Fitbit for a while, I think!

I will never, ever, ever use Reship again! I ordered a pair of $34.99 leggings, got them shipped to my Reship address for free from the retailer. Reship took 3 days to log that it arrived. I selected my delivery, only to be emailed to tell me that they don't offer insurance on that type of delivery - how convenient, being that it's the cheapest shipping option! They refunded my original fee and directed me to redo it. The next option was a whopping $15 more! Having it shipped from the retailer would only have cost me $20 in the first place! And, guess what - they don't return items to the retailer! So my options were to lose my parcel or pay their extortionate price...!

To top it off, when the UPS man turned up at my door he demanded another £21 for "customs". Upon checking the invoice, my customs fee was only £9.99, the rest was a "handling" fee! So, don't believe their claim that they get around customs fees!

Here's the general breakdown of how much one pair of leggings cost with Reship:

Direct from the retailer - $34.99 leggings + $19.99 delivery = $54.98/£42.40

Using Reship - $34.99 leggings + $5 handling + $2 Insurance + $38.80 delivery + $28 "customs" = $108.79/£83.90!