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Lucy C.

Contributor Level

Total Points
85

1 Review by Lucy

  • Roaman’s

6/25/20

If I could give this company Zero stars I would! On June 9th I placed a huge order from this company. Most items were in stock. The estimated arrival date was 6/17 when I placed the order. Cool... I have a trip on 7/1 so I was happy. Then my experience went south from there. It took them 5 days to pack my order and then it sat somewhere, either on their dock or at FedEx for another 5 days before it was on its way. So then the arrival date was changed to 6/23. That day came and went and now my package is in New Mexico somewhere with a Pending' delivery date. They use the cheapest shipping method at FedEx that must send things via truck rather than plane and then it ends up at the Post Office, which we all know is a mess. And customer service' (it barely qualifies as that) is totally worthless. I spoke with 3 people and 1 supervisor and all they can do is blame Covid. They probably thank God for this virus because now they have something to blame their crappy service on. Two of those stellar customer service' reps hung up on me and the supervisor was condescending and patronizing. They basically have my money and I have no idea when I will get the package. Luckily I live in Arizona so I can wear the summer clothes into almost October. My emphatic recommendation is to order from another company, any other company. This company and their BS and the frustration that it causes is not worth it. This is the first time I have ordered from them and it's certainly the last. If I had read these reviews first I would never have ordered. But, if you REALLY REALLY want anything from this company, allow for at least a month to a month and a half to get it.

Lucy Has Earned 5 Votes

Lucy C.'s review of Roaman’s earned 5 Very Helpful votes

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