Lucretia W.

Ugly dress. Material appeared cheap. No problem, I thought-- I bought the standard size so I could return it.

JJ's House refused to take the dress back. See below for their responses:

Thank you for shopping on our website.

We are so sorry that you want to make a return, but it is really hard for us to take back the dress made in the correct way. Since all of our dresses including the standard size dresses are made to order, we do not have any dresses in stock. Your understanding will be highly appreciated. And we also would like to offer you a special 10% discount coupon.

The coupon code will be issued once we get your confirmation.

Please contact us if you need any further assistance.

Then I say:
Thank you for your reply.

I do not want a coupon, I want to return the dress. It does not look good and I will not be wearing it to my event. I specifically ordered the generic size so that I could return in case the dress did not look nice in person.

For a business that is mail order only a good return policy and good customer service is essential. I have taken care to rewrap the dress perfectly so you will be able to send it to another customer. I would greatly appreciate if you could assist me by responding with instructions for return.

They say:

Thank you for your reply.

All our dresses including those in standard size are made to order. Therefore we do not have dresses in stock for exchange and our return policy is different from those off-the-racks'. We are afraid that it is really hard for us to take back or exchange the dresses made correctly. Hope you can understand.

To help solve your problems timely, here are two options for you:
1. We would like to offer you a 10% refund of the product value, and you can keep the product.
2. We can offer you a 20% coupon which is valid within one year. You can use it for your next order on our website.
The refund or coupon will be issued once we get your confirmation.

My next message bounced back because their mailbox was full.

WORST CUSTOMER SERVICE EVER!