Cancun, January 15,2022,
An elderly couple (aged 73-76) arrived at the Cancun airport after an 11 hours flight, expect to get a car from Nü carrentals, booked through WISECARS.
Deviating from the rental agreement (in the conditions called deposit $500 and I can prove this!). Entered into with additional insurance.
At the desk of Nü carrentals, $ 8,000 ( eight thousand) and I can prove this!) was demanded as a deposit or no car, shame on you
Scandoulos treatment reported to WISECARS and………….
To date after 11 days no solution offered by WISECARS.
11 days into our planned vacation nothing happened and our planned tour through Ycantan failed.
Cancun, 5 January 2022
Dear " Wise" Cars,
It is not a " wise " decision to rent a car through you, Outrageous
I have been renting rental car from many brookers for decades and several times a year Worlwide, but what i experienced now is the first time!.
Arrived at Cancun terminal 4 after a 12 hour international flight, no one present not even at indicated agency sides transport taken to terminal 2. Wanted, looked at Welcome Bar and Grab and Go, nobody present, asked around, you have nowhere in your emails localtelephone numbers, finally found someone who contacted Infinity rental / Nu rental/ Aero car rental and after 30 minutes a half Van came, missed 2 windows and we drove to AirPort rental. On arrival, the appearance of this company was just as shabby as the transport to the location.
Pasport, driver's license, credit card and booking details given. Waited 15 minutes for people to finish filling out forms.
Now 2 hours after arrival I got the message that I had to leave 180 000 peso's or $8000 (eight thousand dollars) via my credit card deposit.
I. have been renting from brookers for decades and the security deposit was varying between $600 and maximum $1600. I was perplexed!. I showed that I have taken out additional insurance with you. No pardon price deposit is 180 000 pesos - $8000 or no car!
After deliberation and tired of the trip, i accepted, but credit card refused to accept this amount. I showed them that there was more than enough space on the credit account and that there was a communication problem. After at all I was glad that the agreement did not go well.
I no longer trust this company!
Now the problem I am i in Cancun i have paid deposit and no car. Always went well, worldwide, never caused or received damage, always rented from brokers, always extra insurance. Never a problem ( Rentalcars, doyouSpain, Eassyterra etc)
First time with you Wisecars, paid in advance + extra insurance, Never received information about this outrageous amount of the deposit from the rental compagny, I would will send a voucher from you, never received it, only a confirmation of booking. With the notificaties that the confirmation is not the voucher.
Now the problem for us;
Paid part of rentalcar and never or used "Excess Protection "for damages Euro 223,45 and no car.
This is a very bad start to the holiday and I think this is also not your intention to do business.
I want compensation for this damage and loss of holiday joy, in any case a refund of Euro 223,45. And new contract for 31 days, normal brooker price without this kind of surprises and misinformation and experience,
Greetings Lucas Leder ( not very happy)
NB till now so far, I assume this is not your way of doing business