Lucas K.

Rented a uhaul ubox. Worst experience ever. Never told me what time they were dropping off the box. Had to call customer service and wait 30 minutes on hold the day they were suppose to come out to get any idea of when it was being dropped off. Then had to call to get them to pick up the box even though I had already set a day for them to pick it up. Old landlord had to complain to me for me to know that they never picked it up. Now at my destination, delayed by at 8 days because they were late picking it up, they want me to pay 80$ to have the box delivered after I paid all fees online. Only other option was to pick the box up myself which requires a fork lift. So I cannot get my things back from them until 80$ additional fee is paid and of course this fee only comes after they have my things. Complete nightmare experience from day 1. I wouldnt recommend this service to my worst enemy