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Luca A.

2 Level 2 Contributor
  • 6 Reviews
  • 33 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests, Clothing & Fashion, Computers & Technology

Member since November 2013

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6 Reviews by Luca


I discovered this site through a friend of mine. Overall the service is quite good, even great, but there are some areas that could use some improvement.

The good:
Easy to navigate
Vast catalogue of products
Fastest delivery ever

The bad:
Items' pictures are way too small
The English translation of the site is incomplete or doesen't work properly
No free shipping outside Germany
No Paypal for my Country (Italy)
Shipping fares quite pricey

All in all I wasn't displeased with the service and if you have friends with whom to split the shipping fares, by all means give it a try.

Alas, those little pictures irks me a lot since most of the times you have to know already the products in order to understand what you are purchasing.

Also, in a world where almost everybody uses paypal, they are stil clinging to a bank transfer. Also also, a lot of sites offer shipping discounts for big orders.


I discovered recently this site and I fell in love with some of the miniatures they sell. So far I placed two separate orders and to be honest I wasn't that impressed.

The good:
Easy access and navigation
Modelling support
Free shipping for orders over a certain amount easy to reach
Free miniature if you place relatively big orders
Fast delivery
Very good customer service

The bad:
Quality of the resin vary a lot. Flash lines and air bubbles in difficult places abound
I received a broken item tha was promptly substituted
I received an incomplete model and the missing components were promptly sent

Maybe I was just unlucky, but two orders in a row with two problems ticked me off. I'd give the site three stars for the overall quality, but the customer service is quite good and it deserves one more star out of goodwill.

The miniatures are not for everybody, they require some work and some parts need to be rebuilt with putty (the one you are most comfortable with). Flash lines sometimes are in places difficult to reach and overall the models look made more to impress than to be painted. Also they feature a lot of really minuscule details that need a very steady hand, a near perfect sight and excellent brushes.

To recap, the service has room to improve, but overall is not an unpleasant experience. If you like their miniatures by all means have a go, but be aware that you might find them too difficult to paint and you might have to resort to customer service (which is anyway a friendly and pleasant experience).

I'll definitely place further orders in the future, so thumbs up I guess.


I've been buying from Wayland Games since 2009 and I must say that the service is very good. I've ever had just one problem with an order and not by their fault. Basically a product I did purchase was mislabeled so I got the wrong product. I got a fast reply and a substitution in a fairly short amount of time. The Customer Service was fast and friendly, so kudos.

The only downside of this site is that they don't keep a stock, so when you place an order for stuff that's not a new release you have to wait for the restock. This means that you have to wait at least three weeks for the item(s) to be available, plus shipping time.

For me it's not a huge problem, since the discount and free shipping make up for it, but if you want your miniatures (and games, and modelling stuff etc.) in a jiffy, you may want to go somewhere else.

To recap:

The good:
Easy access and navigation
Sizeable catalogue of products
Free shipping easily achievable
Special offers
Excellent customer service
Excellent communication
Reasonably fast shippings
Orders usually perfect

The bad:
No stock for a lot of products that need to be ordered from manufacturers


Hasslefree miniatures is a joke.

First of all, they force you to choose the most expensive shipping fare if you live in Italy, Spain, Greece and Mexico because according to them those Countries are the most prone to loose shippings. OK, there are dishonest people out there who take advantage of untracked mail, but assuming that everybody is the same in those four Countries is racist at best.

Then, they never answer to your queries through the website. They ask you to insist because 'sometimes' messages don't get through. Yeah, right. How many times do I have to try? I sent two messages and never got an answer.

They don't provide any information about the shipment that isn't automatically generated. So you get the confirmation of your order, but you don't know if the order has been despatched, you don't know the tracking code. Nothing.

I tried to contact them through Facebook after a week, and politely asked news about my order. Luckily they answered this time, but an unnamed representative told me that LIKELY the order was already in a mail bag, that THEY WERE A BIT BUSY and that PROBABLY I'd receive confirmation in the next 24 hours.

24 hours passed and I didn't get any confirmation or any other kind of info. Furthermore, LIKELY, BUSY and PROBABLY? Really? What kind of customer service use these words? I asked again for news and this time they read the message (FB doesen't lie) but didn't bother to reply.

I'm extremely annoyed with the way these people make business and this way they did lose not one, but two customers since the order I made was also half on behalf of a friend of mine.

Lastly, their online catalogue is managed as poorly as their customers relationship. Miniatures keep getting out of stock and back in stock in a few hours, making impossible to get everything you need in one go.

Stay away from those poeple, really.

Update: after having a not so pleasant discussion with the same unnamed rep, I discovered that their e-mail contacts don't work and they DIDN'T HAVE TIME to fix them. They put a news item about this problem, but you have to look for it in order to read it, so a big no-no.

Also, after 12 freaking days they haven't dispatched the order yet. Never saw a service worst than this one and they ask for a hefty price for shipping to my Country.

Again, stay away.


Vendo su aBay.it dal 2009 e ogni volta che ho chiesto aiuto al servizio clienti non sono mai stati in grado di risolvere il mio problema.

Un esempio più recente riguarda la spedizione di un'intera collezione di fumetti. Venduta in blocco, il peso superava la tariffa dei 10 euro di spedizione e si passava allo scaglione successivo di 14. Tutti dati perfettamente reperibili presso il sito di Poste Italiane.

L'inserzione non mi lasciava mettere la spedizione di 14 euro perché secondo il sito era troppo cara e stavo cercando di fare il furbo.

Dopo avere richiesto delucidazioni al servizio clienti mi sono trovato un adetto che non era madrelingua e non capiva la mia richiesta. Non solo, ma sono stato accusato di inventarmi la cifra e di stare facendo il furbo, nonostante avessi fornito il link a Poste Italiane con le tariffe. Ovviamente il mio problema non è stato risolto.

Un altro esempio recente riguarda l'offerta di vendere su altri siti eBay internazionali a costo zero. La promozione permettva di vendere per qualche mese fino a 10.000 oggetti al giorno senza spese di inserzione. Mi sono scritto su eBay.co.uk e il sito mi ha lasciato inserire solo 20 inserzioni gratuite.

Ingenuamente ho chiesto ancora delucidazioni al servizio clienti che non ha saputo darmi risposta. Non erano nemmeno al corrente delle promozioni in corso e mi hanno chiesto prova della promozione! Ovviamente nemmeno questo problema è stato risolto.

Altri esempi, oltre l'italiano stentato di operatori che ovviamente non sono madrelingua, sono la continua presunzione che chi contatta sia in torto, le informazioni inutili (cercavano di spiegarmi come scattare la foto del desktop dando per scontato che usassi un PC senza nemmeno chiedere conferma e io uso un Mac...).

In più, la visibilità all'estero è estremamente ridotta e in pratica eBay.it serve solo per vendere in Italia, cosa alquanto riduttiva, almeno nel mio caso.

Dopo nove anni di utilizzo posso affermare con certezza che eBay.it è gestito all'italiana, in maniera scarsamente professionale.


Great items and fantastic customer service. I've been buying uniforms for some years now and I plan to continue.

Mark p. – TheHistoryBunker Rep

Luca, thanks very much for the History Bunker review, its very much appreciated

Luca Has Earned 33 Votes

Luca A.'s review of Hasslefree Miniatures earned 8 Very Helpful votes

Luca A.'s review of Ebay IT earned 20 Very Helpful votes

Luca A.'s review of Raging Heroes earned a Very Helpful vote

Luca A.'s review of Battlefield-berlin.de earned a Very Helpful vote

Luca A.'s review of Wayland Games earned a Very Helpful vote

Luca A.'s review of TheHistoryBunker earned 2 Very Helpful votes

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