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Terrible tour company! We canceled the reservation as soon as we find out that we're not able to board on plane due to Covid. We asked them to cancel the reservation and provide a refund. Of course they denied our request stating that you need to cancel within 24 hours in advance. We didn't know 24hrs ago that we will be sick and won't be able to board on the plane.Travel agencies should be more lenient and understand during this difficult travel time impacted by Covid. They should be more thankful and work with people like us who still traveling and pay their bills despite travel complications and restrictions!
Tip for consumers:
Never book with them during pandemic!!!!!
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Horrific experience with Get Your Guide, GoGoDay travel and C trip, Japan. We booked a Get Your...
The location given to start tour was just the name of the neighborhood with no street address. We...
Hi Luba, thanks for your feedback. We're sorry you had such an experience and we'd like to have a look at your booking. Please send us its number to social.support@getyourguide.com. Many thanks in advance!