Thumbnail of user luannep

LuAnne P.

2
Level 2 Contributor
chgo il

Contributor Level

Total Points
522

5 Reviews by LuAnne

  • Ibotta

3/23/24
Verified purchase

Although I have run into a few issues on Ibotta where I don't automatically get credited I ALWAYS experience a quick and positive resolution.

  • Dermstore

1/22/24
• Updated review

Adding to my previous review. I actually placed the order previously reviewed via Rakuten. To date, Dermstore has not confirmed with Rakuten of the order so Rakuten won't credit my funds. My order was large and the Rakuten pay back to me is over $60. Another reason to steer clear of Dermstore. Apparently they are not honoring there commitments with Rakuten.

BEWARE - I will no longer order from them - SHAME ON DERMSTORE
12/1/23
• Previous review

Dermstore was acquired by a company in the UK. I paid for a recent order on paypal on my Visa. I was charged over $8 for a foreign transaction fee. Yes, I understand that my bank did that, however, I find nothing on their site about their financials being in the UK and a possible charge for transactions to customers. If I had know I would have used my Discover Card. I am so disappointed with Dermstore that I will no longer be ordering from them. 'Dermstore' financials are in the UK, so, customers in the US now face international charges EVEN THOUGH the actual product is shipped from Pennsylvania in the United States. This really is a deceiving business practice. I hope other US customers realize what you are doing and stop placing orders as well.

Tip for consumers:
Just a deceitful practice

Products used:
OBAGI

Service
Value
Shipping
Returns
Quality
  • MyPoints

6/22/22

It worked fine for a while, but now, OMG. A lot of the times the site does not function so you can earn points. Always have a lot of trouble communicating with Customer Service. This time around whomever replied was not even referring to my issue. After I sent a detailed explanation, AGAIN, they asked for a photo ID and sent me a link for an actual picture of myself. I blocked out my license # so who knows if they will accept my ID. I certainly do not feel comfortable send my picture ID in the first place. Wonder if this has grounds for a class action suit? Anyway, they really have issues with their site as it DOES NOT work well and points are NOT always awarded. And, when you try to get issue resolved one might as well be talking to a brick wall.

  • Hoover

2/13/18

Bought a Hoover Windtunnel 15 months ago. Shortly after I purchsed the bracket/clip that holds on the wand tool snapped off when I was putting the want back on. We just lived with that a while and actually Velcroed it in place so it wouldn't fall off when I vacuumed. A few weeks ago the on/off pedal for the brush gave out. So, I took it to an authorized dealer for repair under warranty. They fixed the pedal but said that HOOVER would not replace the bracket/clip. I didn't understand that because my vacuum is still under warranty. They gave me the Warranty Dept. phone number and I called. Warranty told me they do not speak with consumers and transferred me to the Customer Service line. Note, it is normal to sit on hold at least 20 min. When calling Hoover customer service. I spoke with a rep and she danced around the warranty issue. She put me on hold at least 3 times during the conversation with several excuses. "I can't find a claim", so I called the dealer and got her the claim number. Then, "well, that's not covered on warranty", I then said the warranty states everything is covered under normal use. She then put me on hold again and I waited at least another 15 min. (somehow I feel she thought I'd just hang up) She came back on and said she was trying to contact the warranty department to see if they would approve a vacuum replacement (puzzling, I just want the snapped off piece/housing replaced) She said she would call me back when she spoke to them.

So, the consumer suffers because of a flawed Hoover design. A piece snaps off, but that's not covered because WHY - my warranty is still in effect (for the next 4 year in fact), but Hoover will not stand behind their product or warranty. So, what's the point of a warranty that states..."your HOOVER product is warranted against original defects in material and workmanship for a full five years from date of purchase"..."Hoover will provide labor and parts, at no cost to you, to CORRECT any such defect in product purchased in the United States"... LIARS!

They just called me back and are telling me that it is not covered. "the warranty only covers mechanical issues". I tell her that nothing in the warranty says that and read her the warranty. She actually agrees with me but says the Warranty Department won't cover it. Now I'm holding for a manager. Oh... rep back on the phone, no manager available, but, she'll put me in voicemail - REALLY! So, just left a message telling her I would like my warranty honored. We'll see what she tells me if she calls be back.

Bottom-line, DON'T BUY HOOVER unless you want to be tortured and given the run-a-round. They will not stand behind their product.

  • MyCokeRewards

7/2/17

I agree with the negative reviews. I just sent them an email as well. Told them how much I hate the new program and let them know I would be purchasing Pepsi going forward.

LuAnne Has Earned 22 Votes

Luanne P.'s review of MyCokeRewards earned a Well Said vote

Luanne P.'s review of Hoover earned a Very Helpful vote

Luanne P.'s review of MyCokeRewards earned 15 Very Helpful votes

Luanne P.'s review of MyPoints earned 3 Very Helpful votes

LuAnne hasn’t received any thanks yous.

LuAnne doesn’t have any fans yet.

LuAnne isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user kirtip22
Kirti P. reviewed Ibotta
3/28/24

Gabriel,Sabin,Thomas all are good always very helpful I like using ibotta such wonderful app for...

Thumbnail of user rebeccag1731
3/28/24

I had an issue pop up a few days after a purchase where points were taken away after they had...